Lens.com reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Lens.com a safe and legitimate site to use? How do customers rate Lens.com? Is Lens.com a scam, what are the most common complaints?
Customer service rating: 1.5 - 2 ratings

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Phil Wescott
10
Posted Nov 26, 2018

Cause for consumer fraud concern about LENS.com 

Dozens of former Lens.com customers have registered explicit and factual complaints about fraudulent and unethical business practices by this firm.  Resolving these complaints about discounts and about product returns satisfactorily have earned lens.com miserable reviews, meriting some complaints to the Better Business Bureau of Missouri and perhaps to the Missouri Attorney General Consumer Fraud office as well, Buyers beware.

This user rated Lens.com's customer service: 2.0
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Knoji Staff
147
Posted Jun 22, 2018

We're researching this question now. Our team is checking Lens.com's customer service pages and FAQs and other online sources for an answer. We may also contact Lens.com directly to get more information about this question.

In the meantime, please refer to Lens.com's website for additional information.

Promo Codes
Lens.com also has 7 discount codes active today (view all) click to copy & use:
$30 Off
FSA-YW19
$25 Off
FIRST-19MO...
$5 Off
CJP-AT19
Code
FIRST-17QP...
Code
AF17-WVEJ
Code
AF19-WTEJ
Code
CJP-AT17
Update
As of Saturday, Amazon is offering discounts on top contact lenses products like Lens.com. Get this deal >>
This user rated Lens.com's customer service: 1.0
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Get Lens.com
Rated 3.9 - 25 reviews
lens.com

About Lens.com

Lens.com is a major company operating the e-commerce site lens.com. Lens.com sells its products and services in the contact lenses vertical, offering discounts and promo codes to its customers infrequently. Lens.com has good ratings among shoppers on Knoji, with 25 ratings and an average rating of 3.9 stars. Lens.com scores very highly compared to other brands in the contact lenses industry, providing 10 e-commerce features to better serve its customers.

Lens.com's Features Scorecard

Shipping & Returns Policies
Free Shipping:
No
It appears that Lens.com may not offer free shipping currently. Lens.com free shipping >>
Free Returns & Exchanges:
Yes
Lens.com offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their returns & exchanges policies page. Lens.com returns & exchanges policies >>
International Shipping:
Maybe
It appears that Lens.com may not offer international shipping currently. Lens.com international shipping >>
Payment Options
Debit & Prepaid Cards:
Yes
Lens.com accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Lens.com debit & prepaid card support >>
PayPal:
Maybe
It appears that Lens.com may not accept PayPal currently. Lens.com PayPal >>
Apple Pay:
Maybe
It appears that Lens.com may not accept Apple Pay currently. Lens.com Apple Pay >>
Amazon Pay:
Maybe
It appears that Lens.com may not accept Amazon Pay currently. Lens.com Amazon Pay >>
Google Pay:
Maybe
It appears that Lens.com may not accept Google Pay currently. Lens.com Google Pay support >>
Discount Policies
Promo Codes:
Yes
Lens.com supports a promo code box on their website. Check the Lens.com promo codes page for the latest coupon codes from Lens.com. Lens.com promo codes >>
Black Friday Ad:
Maybe
It appears that Lens.com may not offer Black Friday ad currently. Lens.com Black Friday page >>
Cyber Monday Ad:
Maybe
It appears that Lens.com may not offer Cyber Monday ad currently. Lens.com Cyber Monday ad >>
Military Discounts:
Maybe
It appears that Lens.com may not offer military discounts currently. Lens.com military discount policies >>
Senior Discounts:
Maybe
It appears that Lens.com may not offer senior discounts currently. Lens.com senior discounts >>
AARP Discounts:
Maybe
It appears that Lens.com may not offer AARP discounts currently. Lens.com AARP discounts >>
Customer Service Features
Contact Information:
Yes
Lens.com offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Lens.com contact information availability >>
Gift Cards:
Maybe
It appears that Lens.com may not offer gift cards currently. Lens.com gift cards >>
Customer Reviews:
Maybe
It appears that Lens.com may not offer customer reviews currently. Lens.com customer reviews >>
Social Media Pages:
Maybe
It appears that Lens.com may not offer social media pages currently. Lens.com social media pages >>
Financing Options
Affirm Financing:
No
It appears that Lens.com may not accept Affirm financing currently. Lens.com Affirm financing >>
Afterpay Financing:
No
It appears that Lens.com may not accept Afterpay financing currently. Lens.com Afterpay financing >>
QuadPay Financing:
Maybe
It appears that Lens.com may not accept QuadPay financing currently. Lens.com QuadPay financing >>
Sezzle Financing:
Maybe
It appears that Lens.com may not accept Sezzle financing currently. Lens.com Sezzle financing >>
Website Features
Mobile Apps:
Maybe
It appears that Lens.com may not offer mobile apps currently. Lens.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
Lens.com offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Lens.com affiliate programs >>
View all features